FAQ's

Q: Where is Trove located?

We are located at 800 20th Street in New Westminster where we prepare all of our baked goods in a commercial commissary kitchen.

Q: Are the desserts inside a Trove box handmade?

Yes. All of the desserts are prepared from scratch.

Q: Can I order a box with alcohol for pickup?

As required by BC Liquor law, we can only include liquor in orders for delivery. 

Q: What if I'm not home for a delivery?

All efforts are made to deliver to the recipient while they are at home. If the recipient is not home, we will leave the package at their front door if they live in a detached house. If the recipient lives in an apartment building, to which we cannot gain access, the package will be brought back to our location (800 20th Street, New Westminster) and alternative pickup arrangements will be made.

Q: I have special directions for my delivery, where do I provide this?

In the notes section of your order, you can provide delivery details (such as buzzer #, or "leave at side door", etc.)

Q: How many days in advance can I order?

Online orders require a minimum 3-day lead time and you can place orders up to 60 days in advance. 

Q: Does Trove do custom orders?

We try our best to accommodate custom requests, but depending on how busy we are, not all custom requests may be accommodated. Send us an email at hello@trovedesserts.com to let us know what you are thinking.

Q: What common allergens can be found in a Trove Dessert Box?

Dairy, eggs, peanuts, tree nuts, soy, food dye, and wheat may be found in our desserts. 

Q: Where does Trove deliver to?

Our courier service can deliver from West Vancouver to Langley.